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Pivot

Terms of Use

Last updated: Oct 23, 2026

1. About these terms

Welcome to Pivot! These Terms of Use ("Terms") govern your use of thepivotway.com (the "Site") and the coaching, workshops, digital products, and other services we offer (together, the "Services"). The Services are provided by ThePivotWay LLC, a California limited liability company ("Pivot," "we," "us," or "our").

 

By using the Site or any Services, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Site or Services.

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Some Services have their own terms, including our Coaching Terms (one for each coaching package) and our Workshop Terms. When you buy or sign up for one of those Services, its terms apply along with these Terms. If they conflict, the Service-specific terms win for that Service.

2. General Disclaimer

Everything we offer is for educational and informational purposes. Our coaching, workshops, and resources are career guidance. They are not legal, financial, tax, medical, or mental health advice, and Pivot is not a recruiter, staffing agency, or job placement service.

 

We can't guarantee any outcome, including interviews, job offers, promotions, or a specific salary. Your results depend on your own effort, background, and job market conditions. You're responsible for the decisions you make based on our Services.

3. Eligibility

You must be at least 18 years old to use the Site or Services. By using them, you confirm that you meet this requirement.

4. Coaching Services

Coaching is delivered by Pivot through our own coaches or coaches who work with us. Each coaching package has its own Coaching Terms that cover scope, scheduling, cancellations, and refunds. You'll see and accept them before you purchase.

 

Coaching often involves reviewing materials you share, such as your resume, portfolio, or LinkedIn profile. You keep ownership of everything you share. You give us permission to use it only to deliver your coaching.

5. Workshops

We offer free and paid workshops. Our Workshop Terms cover registration, refunds, and attendance.

 

Recording. We may record workshops and share recordings with attendees or use them to improve our Services. We'll tell you at the start of any session that's being recorded. If you don't want to appear in a recording, you can keep your camera and microphone off, use the chat, or skip that session. By staying in a recorded session with your camera or microphone on, you agree to be recorded.

 

Conduct. Please be respectful of other attendees. Don't record, screenshot, or share other attendees' information or contributions without their permission. We may remove anyone who disrupts a session, without a refund.

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Changes. We may reschedule or cancel workshops. If we cancel a paid workshop and don't offer a new date that works for you, we'll refund you in full.

6. Digital Products and Free Resources

We offer paid and free downloads, such as the Pivot Playbook, templates, and guides. When you get one, we grant you a personal, non-transferable license to use it for your own career development. You may not share, resell, or redistribute it, or share your login information with others.

 

To get some free resources, you may need to give us your email address. When you do, we'll add you to our email list, and you can unsubscribe at any time.

7. Intellectual Property

Everything on the Site and in our Services, including our logo, brand name, Playbook, templates, guides, videos, workshop materials, recordings, and copy, belongs to ThePivotWay LLC and is protected by copyright, trademark, and other intellectual property laws.

 

You may view and download content for your personal, non-commercial use.

 

You may not:

  • Copy, share, resell, republish, or distribute our content without written permission

  • Claim ownership of any part of our content

  • Use our name, logo, or materials in a way that suggests endorsement or affiliation

 

If you'd like to license our materials or collaborate, contact us at support@thepivotway.com.

8. Payments

All prices are in U.S. dollars unless noted otherwise. Payments are processed through Wix and its third-party payment providers, which have their own terms. We may change our prices at any time, but changes won't affect anything you've already paid for.

 

You agree to give accurate payment and contact information and authorize us to charge your payment method for your purchases. If you buy a coaching package with installment payments, its Coaching Terms explain the payment schedule.

9. Refunds and Cancellations

  • Digital products: Because they're delivered instantly, all sales are final unless the product description says otherwise.

  • Coaching: See your package's Coaching Terms for details.

  • Paid workshops: Refunds and transfers are covered in our Workshop Terms.

10. Testimonials and Affiliate Links

We share client stories and testimonials with their permission. They reflect individual experiences, and they aren't typical results or a promise of what you'll achieve.

 

Some content includes affiliate links. If you buy through one, we may earn a commission at no extra cost to you. We only recommend tools and resources we believe in, and we label affiliate links where they appear.

11. User Conduct

You agree not to:

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  • Break any laws while using the Site or Services

  • Use the Site to spam, hack, or interfere with others

  • Upload or send malicious code or harmful content

  • Harass coaches, staff, or other participants

 

We may restrict, suspend, or end your access if you violate these Terms.

12. Limitation of Liability

To the fullest extent the law allows, Pivot and its owners, coaches, and contractors aren't liable for any indirect, incidental, consequential, or punitive damages from your use of the Site or Services.

 

Our total liability for any claim related to the Site or Services won't exceed the amount you paid us in the 12 months before the claim.

13. Indemnification

You agree to defend and hold harmless Pivot and its owners, coaches, and contractors from any claims, damages, or expenses (including reasonable legal fees) that come from your use of the Site or Services or your violation of these Terms.

14. Termination

We may suspend or end your access to the Site or Services at any time, including if you violate these Terms. When access ends, you must stop using our materials.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we'll change the Effective Date at the top. If you keep using the Site or Services after an update, you accept the new Terms.

16. Disputes and Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law rules.

 

If you have a concern, please email us first so we can try to resolve it informally. If we can't resolve it within 30 days, either of us may bring the dispute in the state or federal courts located in San Francisco County, California.

17. Contact Us

If you have any questions about these Terms, you can contact us at support@thepivotway.com.

Privacy Policy

Last updated: Oct 23, 2026

1. About this policy

This Privacy Policy explains how ThePivotWay LLC ("Pivot," "we," "us," or "our") collects, uses, and protects your personal information when you visit thepivotway.com or use our coaching, workshops, digital products, and other services (together, the "Services").

 

By using our Site or Services, you agree to this Privacy Policy.

2. Information we collect

Information you give us. When you sign up for a free resource, contact us, or buy coaching, we may collect your name, email address, and anything you choose to share in messages or forms.

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Coaching information. If you’re a coaching client, we also collect what you share during the program, such as your workbooks, resume, portfolio, LinkedIn profile, career history, and notes from our sessions.

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Payment information. Payments are handled by Stripe. We don’t see or store your full card details. We only receive confirmation of payment and basic billing information, like your name and email.

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Information collected automatically. When you visit the site, we and our service providers may collect basic technical information, such as your browser type, device, approximate location, and the pages you view. This is gathered through cookies and similar tools (see see Cookies and Tracking).

3. How we use your information

We use your information to:

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  • Deliver free resources and coaching services you’ve requested

  • Schedule and run coaching sessions

  • Process payments and keep business records

  • Send emails about Pivot, including tips, updates, and offers (you can unsubscribe at any time)

  • Respond to your questions

  • Understand how the site is used so we can improve it

  • Meet our legal obligations

 

We don’t sell your personal information, and we don’t share it for advertising purposes.

4. How we share your information

We share information only with service providers that help us run Pivot, and only as needed for them to do their job. These include but are not limited to:

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  • Website hosting and analytics: Wix

  • Payments: Stripe

 

We may also share information if the law requires it, or if Pivot is sold or transferred to another business, in which case this policy would continue to apply to your information.

5. Confidentiality of coaching materials

What you share during coaching stays between you and Pivot. We won’t share your materials or session content with anyone else without your consent, other than the service providers listed above that store or process it on our behalf.

6. How long we keep your information

We keep your information only as long as we need it. After that, we delete or anonymize it.

7. Cookies

The site uses cookies to keep it working, remember your preferences, and understand how visitors use it. You can block or delete cookies in your browser settings, though some parts of the site may not work properly if you do.

8. Your rights

Depending on where you live, you may have the right to:

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  • Access the personal information we hold about you

  • Correct information that’s inaccurate

  • Ask us to delete your information

  • Object to or limit how we use it

  • Receive a copy of your information in a portable format

  • Unsubscribe from marketing emails at any time

 

To make a request, email us at support@thepivotway.com.

9. International transfers

Pivot is based in the United States, and our service providers may store information in the US or other countries. If you’re outside the US, your information will be transferred there. We rely on our providers’ standard safeguards to protect it.

10. Security

We take reasonable steps to protect your information, including using trusted providers with strong security practices. No system is completely secure, though, so we can’t guarantee absolute security.

11. Children

Pivot isn’t intended for anyone under 18, and we don’t knowingly collect information from children. If you believe a child has shared information with us, please contact us so we can delete it.

12. Changes to this policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page. If we make significant changes, we’ll let subscribers and clients know by email.

13. Contact us

Questions about this policy or your information? Email us at support@thepivotway.com.

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